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Below are some of are common questions
FAQs
What types of wallpaper do you offer?
We offer a variety of high-quality printed wallpapers, traditional paste wallpapers, with different finishes options, perfect for homes, offices, and commercial spaces.
What type of traditional wallpaper do you offer?
All materials are 350g, non-woven backed textured vinyl coated, removable with 4 different finishes:
Canvas, Linen, Mural, Musselin
How long does it take for the wallpaper to arrive at my place?
Delivery times vary based on your location. We offer two shipping options:
- Standard Shipping (available only in Europe): Takes 5-7 business days.
- Express Shipping: Available worldwide and delivers within 3 business days, but it is more expensive.
Orders are processed within 2-3 business days, and you’ll receive a tracking number once your order ships.
Can I change my shipping address after my order is placed?
Yes, in the first 48 hours after placing your order, you can change your shipping address. Please contact our support team as soon as possible with your updated details.
Can I customize my wallpaper design?
Absolutely! You can upload your own design or work with our team to create a unique, custom wallpaper for your space.
If I receive damaged products, what should I do?
Please send us pictures of the damaged wallpaper and shipping box so I can inform the shipping courier about the problems that occurred during shipping and arrange a new one. Please let me know that you received the damaged package before leaving the review for damaged goods, and I will arrange a new one!
Can I order a sample before purchasing?
Yes! We offer small wallpaper samples so you can check the quality, color, and texture before placing a full order.
Can I customize my wallpaper design?
Absolutely! You can upload your own design or work with our team to create a unique, custom wallpaper for your space.
How do I measure my wall for wallpaper?
Measure the width and height of your wall in meters or feet. Add a little extra to ensure proper coverage. We can assist with calculations if needed.
Is your wallpaper suitable for all wall surfaces?
Our wallpapers work best on smooth, clean, and dry surfaces. Textured walls may require extra preparation for best results.
How do I install the wallpaper?
We provide easy-to-follow installation guides with your order. Peel-and-stick wallpapers are simple to apply, while paste wallpapers require adhesive and some experience.
How do I clean and maintain my wallpaper?
We recommend cleaning only manually, using a microfiber cloth or a dusting brush. It cannot be cleaned with a damp cloth or sponge, i.e. it is not washable. Liquid detergents, cream detergents or other dry cleaning products must not be used. When cleaning, avoid rubbing too aggressively as this will damage the fibres. Consequently, all stains should be avoided.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary based on location. Contact us for details.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary based on location. Contact us for details.
What is your return or refund policy?
Since wallpapers are custom-printed, we only accept returns for defective products. If you have any issues, reach out to our support team, and we’ll be happy to assist.